At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Working in tech with VML:

At VML Netherlands, we create connected brands to drive growth. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, technology and more. We deliver end-to-end solutions that result in revolutionary work.

Our clients include Accell, Ahold Delhaize, Brocacef, Dyson, Johnson & Johnson, Nestlé, RTL, SharkNinja, Tommy Hilfiger and Calvin Klein, Xerox and many more global brands. Our offices are based in Amsterdam, London, Barcelona, India and Poland. Being part of the wider VML Network, we have access to 150+ offices around the globe.

Key Responsibilities:

The E-commerce Business Analyst plays a vital role in bridging the gap between business needs and technical solutions. They ensure that the technology effectively supports the business strategy, enhances the customer experience, and drives business growth. As a Medior Business Analyst for commerce, you will be responsible for analysing business processes, identifying areas for improvement, and specifying technical solutions in Digital Commerce architectures. You will work closely with stakeholders to gather requirements, develop solutions with the tech team, and implement changes that drive business growth.

As an E-commerce Business Analyst at VML, you will have the opportunity to work on a variety of projects across different industries. You will use your analytical skills to identify trends, patterns, and insights that can help our clients make better business decisions in the process of implementing solutions. You will also collaborate with cross-functional teams to ensure that projects are delivered on time and within budget.

What you will do as a Medior Business Analyst:

Collaborate with stakeholders to gather requirements, define and document project scope
Facilitate meetings and workshops with stakeholders to drive consensus and decision-making
Identify and evaluate potential solutions, including cost-benefit analysis
Design and document business processes and workflows
Connect all different disciplines to get the most value out of all expertise collaboration in or cross team (Omni-channel, UX/UI Design, SEO, Data, Tech, Integrations, Legal and other)
Develop and maintain project documentation
Support project implementation and change management activities
Guide the development teams in requirements, acceptance criteria and client expectations on the solution
Guide (client) stakeholders to make informed decisions in priority and solution requirements

Who you are:

Collaborator with stakeholders to understand business needs and translate and document them into functional requirements
Facilitator of workshops and interviews to shape scope and gather insights
Analytic and have an eye for improving business processes and customer journeys
Skilled at evaluating potential solutions and conducting thorough cost-benefit analyses to inform decision-making.
Able to clearly document workflows, requirements, and technical dependencies in structured and accessible formats.
Experienced in supporting and facilitating alignment across diverse teams, including Commerce, UX/UI, SEO, Tech, Data, Legal, and Integration.
Comfortable clarifying priorities and trade-offs with stakeholders to ensure delivery stays on track and focused on value.
Dedicated to providing continuous support to development teams throughout sprints and acceptance testing, ensuring client and end-user expectations are met.
Passionate about sharing knowledge internally and fostering a strong product mindset within the team.
Proactive in identifying and addressing gaps or blockers during delivery and rollout, ensuring smooth handover and successful implementation.

What you'll need:

The basics

Bachelor's degree in Computer Science, Business Administration or other related fields
3-5 years of experience as a Business Analyst or similar role
Working knowledge of digital (headless) commerce ecosystems (B2B/B2C), including platforms and environments like CMS, Search, ERP, OMS, CDP, Analytics tools and marketing automation
Experience working in Agile teams (incl. tools like Jira, Confluence or similar)
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Strong structured thinking, paired with solid documentation skills
Good technical understanding (e.g. Restful APIs, web front-ends, system integrations)
Currently residing in The Netherlands and with a valid work permit

Bonus points

Experience with UX/UI design & implementation (Figma, Zeplin or other)
Previous experience in consulting or digital agency environments
Proficiency in Dutch (not required but helpful)

In return, this is what we offer:

You will get in touch with an unlimited world of international connections and resources, since we operate globally. Therefore, we have a listening ear for your wildest ideas and together we keep stretching our boundaries. We like you to follow the path you've created, and we invest in your personal development. We support a dynamic and a feel-at-home kind of workplace.

Our compensation

A monthly salary between €4,100 and €4,800 gross, depending on your experience and fit with the role
A gross annual 8% holiday allowance pay.
Access to our commuting package to suit your individual needs.
Competitive pension benefits.
A choice of a work phone and SIM, or portability of your own number.
A choice of a Mac or Windows laptop.

Our culture:

A culture of trust, with a feel-at-home vibe and an international environment.
End of the week drinks, team events and parties.
Mental health: Complimentary membership to Headspace and EAP counseling services.
Wellness pack: Yoga classes, our own in-house masseuse, gym membership discounts, etc.
Working with a renowned international customer base, B2B and B2C customers

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency.

Are you suitable and interested in this job? Apply here.

Note to recruitment agencies: We are unable to collaborate with external agencies at this moment in time, applications sent won't be processed.

www.vml.com

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