[Vacancy] Channel Factory has a position for Client Solution Manager

Channel Factory is directly looking for:

Client Solution Manager - Multiple Roles/levels, Amsterdam

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the role:

The Senior Client Solutions Manager (Sr. CSM) is a high-impact, strategic role that requires a deep understanding of digital video advertising, client relationship management, and campaign performance optimization. This role is designed for a seasoned professional with strong analytical skills, commercial acumen, and leadership abilities.

As a Sr. CSM, you will take ownership of high-value client accounts, drive campaign excellence, and collaborate with internal teams to improve operational efficiency. You will also play a key role in identifying growth opportunities, enhancing client engagement, and optimizing digital media strategies.

In addition to managing clients, the Sr. CSM will act as a mentor and leader, helping to develop and support Junior and Mid-Level Client Solutions Managers.This position is ideal for someone who is looking to take on a leadership role while staying deeply involved in campaign strategy and execution.

Key responsibilities:

Client Strategy & Relationship Management

Serve as the primary point of contact for key clients, managing relationships and delivering exceptional service.
Develop and execute strategic account plans to drive retention, growth, and long-term client satisfaction.
Identify opportunities to expand client investment through upsells, cross-sells, and renewals.
Act as a trusted advisor, providing insights and recommendations to enhance client campaign performance.

Campaign Oversight & Optimization

Oversee the full campaign lifecycle, from initial strategy development to execution and reporting.
Proactively monitor campaign pacing, performance, and optimization opportunities to ensure goals are met.
Lead internal and external pre-campaign kick-off meetings, setting clear expectations and success metrics.
Provide in-depth post-campaign analysis, identifying key takeaways and future improvements.

Data Analysis & Performance Improvement

Utilize advanced data analytics to identify trends, improve campaign strategies, and drive efficiency.
Work closely with Sales, Ad Operations, and Product teams to optimize campaign delivery.
Leverage data-driven insights to support budget forecasting, pricing models, and performance benchmarking.

Team Leadership & Mentorship

Support and mentor Junior and Mid-Level Client Solutions Managers, sharing best practices and industry knowledge.
Help define and refine internal processes to improve workflow efficiency.
Lead by example, demonstrating excellence in client management and campaign execution.

Required skills & qualifications:

5+ years of experience in digital media (YouTube or Social Media is a must)
>1 year in a leadership or senior-level role mentoring and coaching junior members to foster a high-performing culture.
Proven track record of managing high-profile client accounts and driving revenue growth.
Expertise in YouTube advertising, programmatic media, and digital video platforms.
Demonstrated ability to troubleshoot complex campaign issues and provide strategic solutions.
Advanced knowledge of Excel, including pivot tables, forecasting, and data visualization.
Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
Excellent verbal, written, and presentation skills, with the ability to influence stakeholders.
Experience with Salesforce or other CRM systems.
Google Ads or YouTube certification is a plus.

Why join us?

People first company with innovative thinking that’s passionate about ideas and driving change in the digital ecosystem
Lead and manage high-value digital advertising campaigns for top global brands.
Work in a fast-paced, data-driven environment with significant career growth opportunities.
A vibrant and inclusive work environment that values creativity and innovation.
Competitive salary and benefits package.
Gain exposure to cutting-edge digital advertising technologies and strategies.
Mentor and develop the next generation of Client Solutions Managers.